Pizza Hut - 32 West Lake Street, Addison

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Reviews about Pizza Hut

• Doris Soval
  ★ ☆ ☆ ☆ ☆
  As a long time resident of Addison, this has been my go to Pizza Hut. Each time I order there is a noticeable decline in the service and quality of food. I made an online order today & I should’ve known better since it’s Super Bowl Sunday. My husband picked up and he had to wait over an hour for the food. When he got home he mentioned they gave him a credit for making him wait so long and that was ok, until I tried the pizza. HORRIBLE& COLD!!! They forgot to give him an item and gave us the wrong amount on wings. When I called the let them know, the lady with the red hair answered and I gave her the ticket number they gave us. That was when I noticed they had given us someone else’s ticket. She just kept talking over me when I was trying to explain to her that I didn’t have the correct ticket number because of their mistake. She looked it up by phone number and unsympathetically says “I don’t know what to tell you, I already gave him a credit” Umm.... REALLY?! Not even an apology was offered, I had to make the suggestion. It’s not even about the “credit” if you’re going to make someone wait over an hour for an order, at least act like you care about your job and do it right! This location needs major work on organization and service. Time to look for a new Pizza Hut.

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